Blogger says Ocado's customer service reply to a bug report looked AI-written

A blogger says Ocado's customer service answered a calendar-file bug report with a message that looked AI-generated, citing an opener that flattered the reader, em-dashes and generic phrasing.

The blogger rated the follow-up survey poorly and complained about the reply. A later message apologised and said a real person had written the original response, according to the blogger's account. The blogger argues that AI replies to customers are disrespectful and that customers should insist on human responses.

The report relies on the blogger's own judgement of the text's style; no evidence about how the reply was written is given beyond the follow-up apology.