Blogger complains about AI customer service replies from Ocado and tells firm to use humans
AIA blogger says Ocado's customer service replied to a calendar-file bug report with what looked like an AI-generated message, citing a sycophantic opener, em-dashes and generic phrasing. After the blogger rated the survey poorly and complained about the AI reply, a follow-up message apologised and said a real person had written it.
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Hacker News · AI (150+ points) · mooreds · shkspr.mobiPublished · added here
Original title: Just a little AI resistance, as a treat