ElevenLabs moves its customer support onto ElevenAgents, resolving 22,000 tickets a month

ElevenLabs says its customer support now runs on ElevenAgents, its own AI agent product, resolving more than 22,000 tickets a month.

The company says the agent cut response time from hours to 60 seconds. Support staff turned standard procedures for common ticket types, including refunds, billing changes and voice clone questions, into steps the agent follows.

According to ElevenLabs, the agent can look up customer information, read text, screenshots and PDFs, reply in the customer's language, and take actions. It hands tickets to human staff when needed.