We run our own customer support on ElevenAgents. It’s resolved over 22,000 tickets a month and cut our response time down from hours to 60 seconds.
Our support team already had standard operating procedures for every major kind of ticket, like refunds, billing changes, and voice clone questions. We turned each one into a set of steps the agent follows. The agent can also look up what it needs about a customer, read text, screenshots, and PDFs, reply in the customer's language, take actions, and hand off to our team when a person is needed.
Read how we built it: https://elevenlabs.io/blog/how-we-solve-22000-support-tickets-every-month-with-elevenagents