Ethan Mollick warns AI agents could flood customer service with refund requests

Ethan Mollick predicts on X that customers using AI tools such as Muse or Dot will soon make unlimited requests for old refunds and negotiate deals.

He says that once consumers learn of this, it would amount to a legal distributed denial of service attack on customer service departments. The post is a prediction, not a reported incident, and no company or data is cited.