We will soon see what will be, in effect, a perfectly legal distributed denial of service attack on customer service departments authorized by millions of consumers when it becomes widely known that Muse/Dot/etc can make unlimited requests for old refunds, negotiate deals, etc.
Ethan Mollick warns AI agents could flood customer service with refund requests
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Ethan Mollick predicts that customers using AI tools such as Muse or Dot will soon make unlimited requests for old refunds and negotiate deals. He says this would amount to a legal distributed denial of service attack on customer service departments once consumers learn of it.
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Source: Ethan Mollick · x.comPublished