Cresta joins Salesforce
Overview
Cresta, a conversation-analytics AI company that began in 2017 out of the Stanford Artificial Intelligence Laboratory, is joining Salesforce, according to Sequoia Capital.
Cresta builds AI that analyzes customer conversations and guides human agents in real time, and it later launched Cresta AI Agent to handle complete customer interactions.
Ping Wu has been Cresta's CEO since May 2023, succeeding co-founder Zayd Enam. The source reports the deal but gives no price or closing terms.
Written by AI from the articles below · updated Nov 3, 2:26 PM ET
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- Sequoia CapitalBlogCresta, founded from Stanford research, is joining Salesforce
AICresta, which began in 2017 out of the Stanford Artificial Intelligence Laboratory, is joining Salesforce, according to Sequoia Capital. The company built AI that analyzes customer conversations and guides human agents in real time, and later launched Cresta AI Agent to handle complete customer interactions. Ping Wu became CEO in May 2023, succeeding co-founder Zayd Enam.
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