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Acuity Health moves patient call agents from low-code platform to LiveKit

1 article1 sourcesince Oct 21Last article 2h ago ·

Overview

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Acuity Health, founded by Kyle Shechtman and Chase Fried, rebuilt its patient access call agents on LiveKit after its original low-code platform reached customization limits, according to a LiveKit post on X. The post says the agents now fully handle 80% of patient calls and that most bookings take under a minute.

The figures come from LiveKit's announcement and have not been independently verified.

Written by AI from the articles below · updated Oct 21, 4:48 PM ET

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Latest developmentOct 21, 4:36 PM ET
Acuity Health rebuilds patient call agents on LiveKit after low-code limits

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The articles in this story. Times are ET.

Oct 21
  1. LiveKitOfficial
    Acuity Health rebuilds patient call agents on LiveKit after low-code limits

    AIAcuity Health, founded by Kyle Shechtman and Chase Fried, started on a low-code platform but rebuilt its patient access agents on LiveKit after hitting customization limits. The agents now fully handle 80% of patient calls, and most bookings take under a minute.

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