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Published
18/100

Acuity Health rebuilds patient call agents on LiveKit after low-code limits

AIAcuity Health, founded by Kyle Shechtman and Chase Fried, started on a low-code platform but rebuilt its patient access agents on LiveKit after hitting customization limits. The agents now fully handle 80% of patient calls, and most bookings take under a minute.
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“In today’s world, ‘low code’ really just means ‘low customization.’”

@_kyleshechtman and @chasef07 started Acuity Health on a low-code platform, hit a wall, and rebuilt on LiveKit. Now 80% of patient calls are fully handled by their agents, and most bookings take under a minute.

Read more: https://livekit.com/blog/how-acuity-health-transforms-patient-access-with-livekit-voice-agents

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LiveKit · x.comPublished · added here

Original title: “In today’s world, ‘low code’ really just means ‘low customization.’”