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Ashley Kramer says people will soon prefer AI agents over phone hold

1 article1 sourcesince Nov 11Last article

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Ashley Kramer, speaking on MTS Live, says her goal is for callers to stop pressing zero for a human and ask for an AI agent instead.

She argues that people will soon prefer talking to an AI agent over waiting on hold. The report is a source's stated prediction on the MTS Live podcast, relayed through an ElevenLabs post on X, and it contains no usage figures or product data.

Written by AI from the articles below · updated Nov 11, 4:39 PM ET

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Latest developmentNov 11, 4:34 PM ET
Ashley Kramer says people will soon prefer AI agents over phone hold

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Nov 11
  1. ElevenLabsOfficial
    Ashley Kramer says people will soon prefer AI agents over phone hold

    AIAshley Kramer, speaking on MTS Live, says her goal is for people to stop pressing zero for a human and ask for an AI agent instead. She argues that people will soon prefer talking to an AI agent over waiting on hold.

    Video from @ElevenLabs's post

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