TELUS Digital's ElevenAgents voice agent halves early home internet cancellations
Overview
TELUS Digital built an outbound voice agent on ElevenAgents that calls new home internet customers in their first 90 days to explain first bills, introduce self-serve tools and prompt bundling discounts.
According to ElevenLabs' blog, customers who received a call cancelled within 30 days at less than half the rate of the broader group of newly activated customers. The figure comes from ElevenLabs, which is describing its own customer's deployment, and no independent data or methodology is reported.
The agent discloses that it is an AI, authenticates customers with an SMS passcode, and reads live billing data through a verified API connection.
Written by AI from the articles below · updated Oct 30, 9:43 AM ET
Check the sources:
Article timeline
The articles in this story. Times are ET.
- ElevenLabs BlogOfficialTELUS Digital's ElevenAgents voice agent cuts early cancellations by more than half
AITELUS Digital built an outbound voice agent on ElevenAgents to call new home internet customers in their first 90 days, explaining first bills, introducing self-serve tools, and prompting bundling discounts. Among customers who received a call, 30-day cancellations were less than half the rate of the broader new-customer cohort. The agent discloses that it is an AI, authenticates customers by SMS passcode, and reads live billing data through a verified API connection.
Heat Trend
Not enough continuous observations to show a trend yet.