Amplifon uses Gemini Notebook to analyze customer feedback and free up staff time

Google Workspace says hearing-care company Amplifon uses Gemini Notebook and Gemini to analyze customer feedback, including handwritten notes and call center interactions, and to automate the resulting insights.

Giuseppe Ficara of Amplifon presents the approach in a Google Workspace post on X, which says it frees hours of manual work for store teams. The post does not give figures for the time saved or describe how the results were measured.