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Amplifon uses Gemini Notebook to analyze customer feedback and free up staff time

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Giuseppe Ficara of Amplifon shows how Gemini Notebook and Gemini analyze customer feedback, including handwritten notes and call center interactions, and automate insights. The approach frees hours of manual work for store teams, according to Google Workspace's post.

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For customer-centric organizations, capturing frontline staff's real-world experiences is invaluable, but organizing thousands of handwritten notes and call center interactions can easily overwhelm business teams.

In this Customer AI Boost Bite, Giuseppe Ficara of @Amplifon shows how analyzing customer feedback with Gemini Notebook and Gemini automates insights and frees up hours of manual work for store teams.

Learn more → https://goo.gle/4euJ9kQ

Source: Google Workspace · x.comPublished · added here