ElevenLabs explains warm, cold and tepid call transfers
Overview
ElevenLabs publishes a blog post comparing three ways to hand off a phone call.
A warm transfer gives the receiving party context before connecting the caller, a cold transfer connects them with no briefing, and a tepid transfer dials the destination and connects once someone answers, without a live introduction. According to the article, warm transfers suit complex or sensitive issues and cold transfers suit simple, high-volume routing. It says every warm transfer needs a short context summary and a fallback for unanswered calls.
Written by AI from the articles below · updated Oct 30, 6:56 PM ET
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The articles in this story. Times are ET.
- ElevenLabs BlogOfficialWarm transfer vs cold transfer: choosing the right call handoff
AIElevenLabs explains that a warm transfer gives the receiving party context before connecting the caller, while a cold transfer connects them with no advance briefing. A tepid transfer dials the destination and connects once someone answers, without a live introduction. The article says warm transfers suit complex or sensitive issues, cold transfers suit simple high-volume routing, and every warm transfer needs a short context summary and a fallback for unanswered calls.
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