Warm transfer vs cold transfer: choosing the right call handoff
AIElevenLabs explains that a warm transfer gives the receiving party context before connecting the caller, while a cold transfer connects them with no advance briefing. A tepid transfer dials the destination and connects once someone answers, without a live introduction.
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ElevenLabs Blog · Jack Limebear · elevenlabs.ioPublished · added here
Original title: Warm transfer vs cold transfer: choosing the right call