Sierra redesigns Agent Studio around its Ghostwriter agent-building assistant
Overview
Sierra says it has redesigned Agent Studio around Ghostwriter, an always-on assistant for building and improving customer service agents.
According to Sierra's blog, a user can review why resolution rates dropped, examine the conversations, update a journey, and test the fix in a single conversation, instead of moving between the separate Agent Studio tools for editing journeys, running simulations, and reviewing performance.
Sierra says changes stay in the session until a team member reviews and merges them. It also says its release governance adds required approvals and controlled rollouts, so nothing reaches customers until the customer's team approves it.
Written by AI from the articles below · updated Nov 2, 4:07 PM ET
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- Sierra BlogOfficialSierra redesigns Agent Studio around its Ghostwriter agent-building assistant
AISierra says it has redesigned Agent Studio around Ghostwriter, an always-on agent that helps build and improve customer service agents. Users can investigate performance, update journeys, and test fixes in one conversation, with changes held in sessions until a team member reviews and merges them.
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