Sierra redesigns Agent Studio around its Ghostwriter agent-building assistant
AISierra says it has redesigned Agent Studio around Ghostwriter, an always-on agent that helps build and improve customer service agents. Users can investigate performance, update journeys, and test fixes in one conversation, with changes held in sessions until a team member reviews and merges them.
Source details
Sierra Blog · Sachi Shah · sierra.aiPublished · added here
Original title: Redesigning Agent Studio around Ghostwriter