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Meta removes human support from Instagram, leaving AI-only help for paying users

1 article1 sourcesince Oct 11Last article 2h ago ·

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Meta has removed human customer support from Instagram, so paying customers now get AI support only, according to Gergely Orosz (@GergelyOrosz) on X. He says the AI support does not work for him, leaving him no way to report the problem or obtain a receipt.

The report is a single first-hand account from Orosz. This overview does not include a Meta statement or any other confirmation of the change.

Written by AI from the articles below · updated Oct 11, 7:19 AM ET

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Latest developmentOct 11, 7:09 AM ET
Meta removes human support from Instagram, leaving AI-only help for paying users

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Oct 11
  1. Gergely OroszX
    Meta removes human support from Instagram, leaving AI-only help for paying users

    AIGergely Orosz says Meta removed human support from Instagram, so paying customers get AI support only. He reports that the AI support does not work for him, leaving him no way to report the problem or get a receipt.

    Image from @GergelyOrosz's post

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