Sierra launches Compliance Console to control agent outreach rules
Overview
Sierra launches Compliance Console, a control layer built into its Horizon platform that helps companies keep proactive agent outreach within local rules.
The tool covers channels, use cases, states, and countries, and companies can adjust each control, from disclosures to frequency limits, to match local regulations and their own requirements.
Sierra says the console lets businesses expand agents into new use cases and countries while respecting customer contact rules. The claim comes from Sierra's own blog post, and no independent evaluation is reported.
Written by AI from the articles below · updated Oct 28, 4:06 PM ET
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The articles in this story. Times are ET.
- Sierra BlogOfficialSierra introduces Compliance Console to help agents follow outreach rules
AISierra launches Compliance Console, a control layer built into its Horizon platform that helps companies keep proactive agent outreach within local rules across channels, use cases, states, and countries. Companies can adjust each control, from disclosures to frequency limits, to match local regulations and their own requirements. Sierra says the tool lets businesses expand agents into new use cases and countries while respecting customer contact rules.
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