Thought Industries launches Lens AI tool to flag conflicting product knowledge
Overview
Thought Industries launches Lens, an AI product that checks a business's product knowledge for conflicts across sources before customers see it.
Lens connects to existing sources such as help centers and product documentation without moving the data, and it is available now in beta. The company joins Lens with its Academy course software in a Customer Knowledge AI Platform.
CEO Irana Wasti says Lens is built to settle which source is right, a task she says search and retrieval tools do not perform. The Linux Foundation plans to use Lens, according to the company.
Written by AI from the articles below · updated Oct 20, 9:59 AM ET
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- SiliconANGLE · AINewsThought Industries launches Lens to flag conflicting product knowledge before customers see it
AIThought Industries launches Lens, an AI product that checks a business's product knowledge for conflicts across sources before it reaches customers, and joins it with its Academy course software in a Customer Knowledge AI Platform. Lens connects to existing sources such as help centers and product documentation without moving the data, and it is available now in beta. CEO Irana Wasti says Lens is built to settle which source is right, which search and retrieval tools do not do, and the Linux Foundation plans to use it.
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