ServiceNow's AI Control Tower faces runtime enforcement gaps, customer study finds
Overview
TheCUBE Research interviewed 15 large-enterprise ServiceNow customers and concluded that AI Control Tower works well as a governance workflow but is not yet a complete technical governance and runtime enforcement plane.
According to the study, customers often rely on external, custom or human tools for AI lifecycle evidence and real-time enforcement. ServiceNow says more than 500 customers were live with Control Tower within six months. The report also cites ServiceNow's reported AI annual contract value above $1 billion in Q2, with a full-year target of $1.5 billion.
Written by AI from the articles below · updated Oct 17, 10:54 AM ET
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- SiliconANGLE · AINewsServiceNow's AI Control Tower faces gaps in runtime enforcement, customer study finds
AITheCUBE Research interviewed 15 large-enterprise ServiceNow customers and found AI Control Tower is strong as a governance workflow but not yet a complete technical governance and runtime enforcement plane. Customers often rely on external, custom or human tools for AI lifecycle evidence and real-time enforcement, though ServiceNow says over 500 customers were live with Control Tower within six months. ServiceNow reported AI ACV above $1 billion in Q2 with a full-year target of $1.5 billion.
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