ServiceNow's AI Control Tower faces gaps in runtime enforcement, customer study finds

TheCUBE Research interviewed 15 large-enterprise ServiceNow customers and found AI Control Tower is strong as a governance workflow but not yet a complete technical governance and runtime enforcement plane.

Customers often rely on external, custom or human tools for AI lifecycle evidence and real-time enforcement, though ServiceNow says over 500 customers were live with Control Tower within six months.

ServiceNow reported AI ACV above $1 billion in Q2 with a full-year target of $1.5 billion.