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Mollick says the "computers can't make decisions" slide is false

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Ethan Mollick says the slide claiming "a computer can never be held accountable, therefore a computer must never make a management decision" is false and has been since before it was made.

He argues automated systems already make management decisions in trading, logistics, customer service and insurance, and that denying this launders responsibility. He reacts to an MIT CSAIL post that shows the 1979 IBM slide.

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Ethan MollickVerified on X
@emollick

I hate this slide every time it comes up, and now from CSAIL

This has been false since before the slide was made. Automated systems make management decisions all the time (trading, logistics, customer service, insurance) & pretending they don't actually launders responsibility.

MIT CSAIL@MIT_CSAIL
An IBM slide from 1979.
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Source: Ethan Mollick · x.comPublished · added here