Two divisions at the same law firm got the same AI tool. One manager pitched it as a way to work faster. The other asked paralegals what they’d rather spend their time on. Stanford HAI Faculty Affiliate Arvind Karunakaran on why that difference shaped how workers used AI:
https://hai.stanford.edu/news/want-employees-to-embrace-ai-stop-selling-it-as-a-productivity-tool
Stanford HAI study: How a manager's framing shapes employee AI use
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Stanford HAI faculty affiliate Arvind Karunakaran says two divisions at the same law firm received the same AI tool but used it differently. One manager pitched the tool as a way to work faster, while the other asked paralegals what they would rather spend their time on.
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