NiCE bets on AI, data and accountability as legacy business buys time

NiCE CEO Scott Russell says the Cognigy acquisition, closed a year ago, now underpins all of the company's conversational and agentic AI across its platform.

Russell says the company's AI-related annual recurring revenue grew 52% year over year, counting only multiyear commitments rather than pilots.

He says NiCE's legacy workforce management, analytics, Actimize and public safety businesses, which grow more slowly, are blended into reported revenue.