Result-based pricing could replace SaaS seats, argues Intercom Fin model
AIThe post argues that SaaS will shift from selling access to selling results, which it calls RaaS. It cites Intercom's Fin, which charges $0.99 per resolved conversation and was acquired by Salesforce for about $3.6B, as evidence. The author also reports that Forrester found per-seat pricing adoption fell from 21% to 15% in twelve months.









