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Apple replaces some iPhone Duo inner screens that crack near the hinge

5 articles5 sourcessince Oct 26Last article 4h ago ·

Overview

AISummary of 5 articles

Apple says a small number of iPhone Duo units have an inner display problem and will replace them under AppleCare without requiring an AppleCare+ purchase, according to an Apple representative quoted by CNBC. Owners report creases, cracks, and horizontal bright lines near the hinge, and Apple's website lists $999 for an out-of-warranty inner-screen repair. The cause is unconfirmed: iFixit suggests a central hinge support that does not fully lower when the phone closes may be responsible, and a post on X by X.PIN claims an off-center hinge block presses on the OLED and that Foxconn Zhengzhou yields were 60–70%. Apple has not commented on the cause, and X.PIN's claims are unverified.

Written by AI from the articles below · updated Oct 28, 2:52 AM ET

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Developments

4 developments

  1. Oct 28, 2:46 AM ET · 1 article
    X.PIN claims iPhone Duo screen cracks stem from hinge design and Foxconn yield issues
    X.PIN: iPhone Duo screen cracks traced to off-center hinge block and low yields
  2. Oct 26, 2:43 PM ET · 2 articles
    Apple says it is aware of iPhone Duo inner-display issue, will replace affected units under AppleCare
    CNBC · Technology: Apple says it will replace iPhone Duo units with inner screen issues
  3. Oct 26, 12:10 PM ET · 1 article
    iPhone Duo users report screen creases and cracks at the hinge two days after launch
    404 Media: iPhone Duo users report creases and cracks days after launch
  4. Oct 26, 11:56 AM ET · 1 article
    Some iPhone Duo inner screens crack at the hinge within hours of unboxing
    ZDNet · AI: iPhone Duo inner screens crack at the hinge within hours of unboxing

Article timeline

The articles in this story. Times are ET.

Oct 28
  1. X.PINX
    iPhone Duo screen cracks traced to off-center hinge block and low yields

    AIiFixit's teardown found that an off-center hinge support block can shift and press on the inner OLED screen of the iPhone Duo. Sources say Foxconn Zhengzhou yields were stuck at 60–70%, pushing Apple to rush early batches to meet volume targets.

    Image from @thexpin's post
Oct 27
  1. GeekParkNews
    Apple's iPhone Duo inner screen cracks test new CEO John Ternus

    AIGeekPark reports that some early iPhone Duo units have cracked inner screens near the hinge, with about 10 independent cases found by 9to5Mac. Apple said on October 26 that a small number of units had inner-screen problems and offered AppleCare replacements without an AppleCare+ purchase. iFixit's analysis points to a possible central hinge support not fully lowering when the phone is closed, though it has not confirmed this cause.

Oct 26
  1. CNBC · TechnologyNews
    Apple says it will replace iPhone Duo units with inner screen issues

    AIApple says a small number of iPhone Duo units have an inner display issue and will be replaced under AppleCare warranty. Customers report horizontal bright lines from the hinge, and out-of-warranty inner-screen repair costs $999. Repair firm iFixit theorizes the damage may stem from the hinge design.

  2. 404 MediaNewsPick
    iPhone Duo users report creases and cracks days after launch

    AIOwners of Apple's $2,000 foldable iPhone Duo report creases and screen cracks along the hinge shortly after launch, a problem users call "crackgate." iFixit speculates that a central support bar or the hinge rails could cause a white line of stuck pixels, and 9to5 Mac reports most affected buyers got replacements from Apple. Apple did not respond to comment, and reviewers' fold tests reached between 1,000 and 55,000 folds.

  3. ZDNet · AINews
    iPhone Duo inner screens crack at the hinge within hours of unboxing

    AISome iPhone Duo owners report bright white lines on the inner display within hours of ownership, with identical damage across reports. ZDNET says the cause is unknown, though iFixit's teardown suggests the hinge mechanism may be stressing the screen. Owners should document the damage and seek a refund or replacement, as Apple's supply of the Duo is low.

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