Parloa builds governance layer for customer-facing AI agents

Parloa is building a governance layer that sits between companies and the AI agents customers use to contact them, according to a November 3, 2026 post by Rohan Paul on X. Per Parloa, the layer lets a company check whose agent is calling, what that agent may request, what the company can agree to, and what gets recorded. Parloa says these checks must run in software on every request, because a human support script cannot handle them.