AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service
Overview
Gartner named Amazon Web Services a Leader in its 2026 Magic Quadrant for Contact Center as a Service for Amazon Connect, the fourth consecutive year, according to an AWS Machine Learning Blog post.
AWS VP Pasquale DeMaio says Amazon Connect Customer combines customer context, AI, and human handoff to resolve interactions such as disputed claims and disrupted itineraries.
Written by AI from the articles below · updated Oct 27, 2:36 PM ET
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- AWS Machine Learning BlogOfficialAWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service
AIGartner named Amazon Web Services a Leader in its 2026 Magic Quadrant for Contact Center as a Service for Amazon Connect, the fourth consecutive year. AWS VP Pasquale DeMaio says Amazon Connect Customer combines customer context, AI, and human handoff to resolve interactions such as disputed claims and disrupted itineraries.
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