Trinity Logistics moves inbound carrier calls to ElevenAgents, reporting 25% higher margins
Overview
Trinity Logistics says it moved its inbound carrier call workflow to ElevenAgents, an ElevenLabs voice agent product, and that the shipments it books through the system carry 25% higher margins than legacy bookings.
The figures come from an ElevenLabs blog post, which reports the source as first-party.
According to the post, the system handles about 30,000 inbound calls a month and books about 1,000 shipments monthly. Trinity also says it cut per-minute platform costs 40% after bringing the workflow in-house from an external provider.
Written by AI from the articles below · updated Oct 20, 4:59 PM ET
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- ElevenLabs BlogOfficialTrinity Logistics raises margins 25% with ElevenAgents for freight booking
AITrinity Logistics says its ElevenAgents automated inbound carrier calls, booking about 1,000 shipments a month that carry 25% higher margins than legacy bookings. The system handles roughly 30,000 inbound calls monthly and cut per-minute platform costs 40% after Trinity moved the workflow in-house from an external provider.
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