Regal adds Goal Oriented Agents with actor and director models for voice calls
Overview
Regal Voice Inc. adds Goal Oriented Agents to its enterprise voice platform.
Each agent uses two models: a smaller, faster actor model that replies during the call, and a director model that checks after every turn whether the goals for the current stage are met. Businesses define goal nodes and their prerequisites in plain language, and one answer can complete several goals at once.
Regal names auto insurance claims, Medicare enrollment, roadside assistance and mortgage qualification as example uses, and says it serves more than 200 enterprises. The report is based on Regal's announcement and no independent results are given.
Written by AI from the articles below · updated Oct 27, 10:38 AM ET
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- SiliconANGLE · AINewsRegal launches Goal Oriented Agents with an actor and a director model on each call
AIRegal Voice Inc. adds Goal Oriented Agents to its platform, pairing a smaller, faster actor model that replies immediately with a director model that checks whether each stage's goals are met. Businesses define goal nodes and prerequisites in plain language, and the director reviews progress after every turn, so one answer can complete several items. Regal names auto insurance claims, Medicare enrollment, roadside assistance and mortgage qualification as uses, and says it serves more than 200 enterprises.
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