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Result-based pricing could replace SaaS seats, argues Intercom Fin model

1 article1 sourcesince Oct 9Last article 13h ago ·

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A social media post argues that SaaS vendors will move from selling seat access to charging for outcomes, which it calls RaaS, or results as a service.

The author cites Intercom's Fin, which charges $0.99 per resolved conversation, and says Salesforce acquired Intercom for about $3.6 billion. The post also says Forrester found per-seat pricing adoption fell from 21% to 15% over twelve months.

The post is the only report in this story so far, and the author's claims about the trend are not independently verified. The Forrester figures are reported as stated in the post, not checked against Forrester's publication.

Written by AI from the articles below · updated Oct 9, 8:21 PM ET

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Latest developmentOct 9, 9:01 AM ET
Result-based pricing could replace SaaS seats, argues Intercom Fin model

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Oct 9
  1. AishwaryX
    Result-based pricing could replace SaaS seats, argues Intercom Fin model

    AIThe post argues that SaaS will shift from selling access to selling results, which it calls RaaS. It cites Intercom's Fin, which charges $0.99 per resolved conversation and was acquired by Salesforce for about $3.6B, as evidence. The author also reports that Forrester found per-seat pricing adoption fell from 21% to 15% in twelve months.

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