OpenAI launches Business Agents in ChatGPT for eligible U.S. ecommerce businesses
Overview
OpenAI launches Business Agents in beta, letting eligible ecommerce and online service businesses in the U.S. publish an agent that answers customer questions, compares products, and finds items using the business's own information.
OpenAI says these conversations are clearly labeled and kept separate from ChatGPT's independent answers, and that it does not share people's conversations or Business Agent chats with businesses.
The agents are part of Businesses in ChatGPT, a beta in which eligible businesses wherever ChatGPT is available can claim a listing in Business Hub. Verified businesses can update their details, add product feeds with current pricing and availability, and view aggregated insights on mentions, website clicks, and common conversation topics. TechCrunch reports that the insights are limited to profile views, business mentions, and website clicks, and that OpenAI did not share what its verification process involves.
A ChatGPT Business update reported by Testing Catalog says users can now claim their businesses and build a Business Agent to answer customers' inbound requests, also limited to eligible U.S. businesses.
Written by AI from the articles below · updated Nov 10, 2:30 PM ET
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Developments
4 developments
- Nov 10, 2:19 PM ET · 1 articleOpenAI adds Business Agents for customer inquiries in ChatGPT BusinessTesting Catalog: OpenAI adds Business Agents for customer inquiries in ChatGPT Business
- Nov 10, 1:06 PM ET · 1 articleOpenAI explains how businesses can use Business Hub in ChatGPTOpenAI: OpenAI explains how businesses can use Business Hub in ChatGPT
- Nov 10, 1:06 PM ET · 4 articlesOpenAI launches Businesses in ChatGPT in betaOpenAI · YouTube: OpenAI introduces Businesses in ChatGPT in beta with Business Hub and Business Agents
- Nov 10, 1:00 PM ET · 2 articlesOpenAI introduces Business Agents for customer product discoveryOpenAI: OpenAI introduces Business Agents for customer product discovery
Article timeline
The articles in this story. Times are ET.
🚨 AI News | TestingCatalog@testingcatalogXOpenAI adds Business Agents for customer inquiries in ChatGPT BusinessAIOpenAI says ChatGPT Business users can now claim their businesses and build a Business Agent to answer customers' inbound requests. The experience is available to eligible businesses in the US. Earlier this year, OpenAI introduced a way to target custom business AI Agents from ChatGPT ads.

- TechCrunch · AINewsOpenAI rolls out Business Hub with business profiles in ChatGPT
AIOpenAI has rolled out a Business Hub in beta that lets companies create and verify business profiles in ChatGPT to update information about their products and services. Eligible companies can also launch a specialized business agent that answers user questions about the business, and the Business Hub provides limited insights such as profile views, business mentions, and website clicks. The company did not share specifics of its verification process.
Greg Brockman@gdbOfficialOpenAI launches Businesses in ChatGPT in beta, letting companies claim profiles and build agentsAIOpenAI introduces Businesses in ChatGPT in beta, where companies can claim their business, manage their information, and see how people engage with them. Eligible businesses can also build a Business Agent to answer customer questions and help people explore what they offer.
- OpenAI · YouTubeOfficialPickOpenAI introduces Businesses in ChatGPT in beta with Business Hub and Business Agents
AIOpenAI introduces Businesses in ChatGPT in beta, letting verified businesses claim their listing in Business Hub and update details and product feeds with current pricing and availability. Eligible U.S. ecommerce and online service businesses can also build a Business Agent that answers customer questions in a conversation labeled separately from ChatGPT's independent answers. OpenAI says it does not share people's conversations or Business Agent chats with businesses.
OpenAI@OpenAIOfficialOpenAI explains how businesses can use Business Hub in ChatGPTAIOpenAI says verified businesses can create a Business Agent, update business details, and add product feeds with current pricing and availability through Business Hub. Businesses can also view aggregated insights on mentions, website clicks, and common conversation topics. OpenAI states it does not share people's conversations or Business Agent chats with businesses, and eligible businesses wherever ChatGPT is available can claim their business in Business Hub.

OpenAI@OpenAIOfficialOpenAI introduces Business Agents for customer product discoveryAIOpenAI says businesses can publish a Business Agent that lets customers ask questions, compare products, and find items that fit their needs using the business's own information. The conversations are clearly labeled and kept separate from ChatGPT's independent answers. The feature is available to eligible ecommerce and online service businesses in the U.S.

OpenAI@OpenAIOfficialOpenAI launches Businesses in ChatGPT in betaAIletting businesses claim their listing, manage their information, and see how people engage with them. Eligible businesses can also build a Business Agent to answer customer questions and help people explore what they offer.

- The Verge · AINewsChatGPT adds verified Business Agents for brands in the US
AIOpenAI says ChatGPT will let users chat with verified "Business Agents" that represent brands, such as for comparison shopping. The feature is launching in beta first to "eligible" e-commerce and online service businesses in the US. Businesses can verify their organization through Business Hub, which also shows mentions in ChatGPT responses.
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