PolyAI CTO says voice AI has not yet had its ChatGPT moment
Overview
PolyAI CTO Shawn Wen says voice AI has not yet reached its ChatGPT moment, according to TechCrunch.
He says full-duplex models, which can speak while listening, now exist, but the field still needs faster reasoning so conversations feel natural.
Wen also says customer service agents must sound less robotic to earn callers' trust.
Written by AI from the articles below · updated Oct 11, 10:35 AM ET
Check the sources:
Article timeline
The articles in this story. Times are ET.
- TechCrunch · AINewsVoice AI has not had its ChatGPT moment yet, PolyAI CTO says
AIPolyAI CTO Shawn Wen says voice AI has not yet reached its ChatGPT moment, even though full-duplex models that speak while listening now exist. He says the next challenge is making reasoning fast enough for conversations to feel natural, and that customer service agents must sound non-robotic enough to earn callers' trust.
Heat trend
Not enough continuous observations to show a trend yet.