Gartner surveys find few companies see clear AI returns, but spending keeps rising
Overview
A Gartner survey of 2,002 CIOs and technology leaders, presented at the Gartner IT Symposium in Orlando, found that 13 percent report major or transformative returns from AI. Gartner says 51 percent of CIOs expect AI to raise their total tech operating costs, while 58 percent are tasked with delivering AI cost savings, and 75 percent of CEOs plan to increase technology spending.
A later Gartner survey reported by IThome puts the figure lower: only 3 percent of companies have met AI goals such as higher productivity and lower operating costs. It also finds 85 percent plan to increase AI spending in 2027, and 38 percent already exceed their budgets. Gartner analyst CV Viverito says companies cannot yet save costs with AI and that the larger opportunity is work that was previously impossible.
Written by AI from the articles below · updated Oct 28, 3:04 PM ET
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Developments
2 developments
- Oct 28, 10:46 AM ET · 1 articleGartner survey finds only 3% of companies meet AI cost-saving and productivity goalsIThome · AI: Gartner survey finds only 3% of companies meet AI cost-saving and productivity goals
- Oct 22, 12:18 PM ET · 1 articleGartner survey finds only 13 percent of companies report major AI returnsThe Decoder: Only 13 percent of companies see major AI returns, Gartner survey finds
Article timeline
The articles in this story. Times are ET.
- IThome · AINewsGartner survey finds only 3% of companies meet AI cost-saving and productivity goals
AIGartner's survey finds only 3% of companies have met AI goals such as higher productivity and lower operating costs. Three-quarters of enterprise leaders expect AI to have a major impact on technology, and 85% plan to increase AI spending in 2027, though 38% already exceed their budgets. Gartner analyst CV Viverito says companies cannot yet save costs with AI and that the bigger opportunity is doing work previously impossible.
- The DecoderNewsOnly 13 percent of companies see major AI returns, Gartner survey finds
AIOnly 13 percent of respondents report major or transformative returns from AI, according to a Gartner survey of 2,002 CIOs and other technology leaders presented at the Gartner IT Symposium in Orlando. 51 percent of CIOs expect AI to raise total operating costs for their tech stack, while 58 percent are tasked with delivering cost savings through AI. Despite uncertain returns, 75 percent of CEOs plan to increase technology spending, Gartner says.
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