Enterprise AI outcomes depend on employees unlearning old workflows

Gallup's 2026 State of the Workplace report finds 65% of employees say AI has boosted their productivity, but only 12% strongly agree it has transformed how work gets done.

The article's author, who has led tech transformations at Canadian National Rail and Tenarai, argues that success depends on change management, including Forward Deployed Engineers and Agentic Design Leads who help employees adapt to autonomous AI agents.