AWS explains how U Mobile built its agentic helpdesk on Amazon Bedrock AgentCore
AIAWS Machine Learning Blog describes the six-layer architecture behind U Mobile's AiDaH, an agentic helpdesk built on Amazon Bedrock AgentCore with Axrail. The post traces a request through routing, specialist agents, MCP gateways and on-premises systems, and reports internal measurements of trouble ticket volumes falling by up to 84.5 percent in key categories.
AIWhy it matters.
The post walks through each layer of U Mobile's AiDaH helpdesk and how a single request flows through them, showing a reusable pattern for connecting agents to legacy systems.
Source details
AWS Machine Learning Blog · Jin Tiong Lim · aws.amazon.comPublished · added here
Original title: How U Mobile built agentic telco operations with Amazon Bedrock AgentCore