DigitalOcean has launched a public preview of Signals, Simulations, and Insights, and a private preview of Agent Data Services.
With these tools, teams can now catch issues with the first affected user and test the fix on that exact conversation before releasing.
Signals can read live agent traffic and flag sessions that went wrong, like a tool call that succeeded but queried the wrong region.
Users can turn a flagged session into a test, and Simulations will replay the whole conversation with the proposed fix.
Agent Data Services allows the agent to review old support call recordings and documents to figure out what caused the problem.