ShipStation Global builds Deckhand, an AI IT help desk agent on Amazon Bedrock AgentCore

ShipStation Global built Deckhand, an AI IT help desk agent for Slack, on Amazon Bedrock AgentCore. The agent answers routine IT questions from a curated knowledge base, reads error screenshots, and creates Jira Service Management tickets. ShipStation says Deckhand resolved 97.5 percent of incoming channel queries and earned a 96 percent positive feedback rating from employees.