Ethan Mollick cites 1990s copier technician ethnography on AI job replacement
Original titleWhen people talk about AI easily replacing workers, I think about this ethnography of copier repair technicians in the 1990s.
AISummary
Ethan Mollick points to a 1990s ethnography of copier repair technicians to argue that real work is complicated, improvised, and poorly documented. He notes that technology nonetheless largely eliminated that job eventually.
Source: Ethan Mollick · x.comPublished · added here