# United bars AI agents from completing flight bookings for customers

> Original title: United won’t let your AI agent book your flight

- Source: The Verge · AI
- Published: 2026-11-11T21:54:21.000Z
- Bad Influence: https://badinfluence.news/items/yfzc71m13v9385ns9sdxqtaez
- Original: https://www.theverge.com/ai-artificial-intelligence/1031623/united-unauthorized-ai-agents

## Summary

United Airlines says personal AI assistants can show its flights but cannot complete bookings on customers' behalf, citing privacy and regulatory concerns. The airline says it has not yet seen many people try to book flights through AI agents, according to The Wall Street Journal. United CEO Scott Kirby said he does not want to "create another middleman," and the airline says it may reconsider as third-party agents advance.