# Ashley Kramer says people will soon prefer AI agents over phone hold

> Original title: “My ultimate goal is to have people stop pressing zero and yelling ‘human’ on the phone and instead say, ‘AI agent.’”

- Source: ElevenLabs
- Published: 2026-11-11T21:34:29.000Z
- Bad Influence: https://badinfluence.news/items/y7qb427zreiywmqrrrdixipon
- Original: https://x.com/ElevenLabs/status/2120631272644993419

## Summary

Ashley Kramer, speaking on MTS Live, says her goal is for people to stop pressing zero for a human and ask for an AI agent instead. She argues that people will soon prefer talking to an AI agent over waiting on hold.

## Post

“My ultimate goal is to have people stop pressing zero and yelling ‘human’ on the phone and instead say, ‘AI agent.’”

@ashleyekramer joined @MTSlive to talk about why people will soon prefer talking to an AI agent over waiting on hold.

[Video](https://badinfluence.news/api/img-proxy?u=https%3A%2F%2Fpbs.twimg.com%2Famplify_video_thumb%2F2120630198706028544%2Fimg%2F5a5jP5VuDE6ke3DC.jpg&mode=thumb&exp=1794700800&sig=584cb4f9fe61ee47)