# AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service

- Source: AWS Machine Learning Blog
- Published: 2026-10-27T18:03:12.000Z
- Bad Influence: https://badinfluence.news/items/vrs61hgas6v3kjceebkezo5ex
- Original: https://aws.amazon.com/blogs/machine-learning/aws-named-a-leader-in-the-2026-gartner-magic-quadrant-for-contact-center-as-a-service/

## Summary

Gartner named Amazon Web Services a Leader in its 2026 Magic Quadrant for Contact Center as a Service for Amazon Connect, the fourth consecutive year. AWS VP Pasquale DeMaio says Amazon Connect Customer combines customer context, AI, and human handoff to resolve interactions such as disputed claims and disrupted itineraries.