# ElevenLabs introduces Routines for ElevenAgents to handle pre- and post-call work

> Original title: With Memory, agents can remember. Now they'll be able to follow through, too.

- Source: ElevenLabs
- Published: 2026-11-11T17:56:11.000Z
- Bad Influence: https://badinfluence.news/items/vaap1ka2g8k0a3h0hxppxqjr6
- Original: https://x.com/ElevenLabs/status/2120576336938885298

## Summary

ElevenLabs introduces Routines in ElevenAgents, which handle work before and after conversations. Examples include pre-screening a mortgage applicant and calling back within minutes, or texting customers to explain a confusing bill before it becomes a dispute.

## Post

With Memory, agents can remember. Now they'll be able to follow through, too.

Routines in ElevenAgents handle the work before and after conversations, like pre-screening a mortgage applicant and calling back within minutes, or texting customers to explain a confusing bill before it turns into a dispute.

[Video](https://badinfluence.news/api/img-proxy?u=https%3A%2F%2Fpbs.twimg.com%2Famplify_video_thumb%2F2120576201844563968%2Fimg%2FpJY7xkpN2ZbbX22y.jpg&mode=thumb&exp=1794700800&sig=aeef9ec616330355)