# ElevenLabs finds voice beats chat for long, complex support calls

> Original title: Why voice wins for complex, stressful conversations

- Source: ElevenLabs Blog
- Published: 2026-11-02T12:00:00.000Z
- Bad Influence: https://badinfluence.news/items/unu1mzvra28stmq3o787gphzg
- Original: https://elevenlabs.io/blog/voice-wins-complex-stressful-conversations

## Summary

ElevenLabs says voice succeeded 32% more often than chat in conversations longer than two minutes, and resolved them about one third faster. In a simulated canceled-flight scenario, 85% of 98 participants preferred voice. Chat had a slight edge in conversations under two minutes.