# Blogger complains about AI customer service replies from Ocado and tells firm to use humans

> Original title: Just a little AI resistance, as a treat

- Source: Hacker News · AI (150+ points)
- Published: 2026-11-03T14:14:12.000Z
- Bad Influence: https://badinfluence.news/items/uijy4krdum3vf38ruuub5oz69
- Original: https://shkspr.mobi/blog/2026/11/just-a-little-ai-resistance-as-a-treat/

## Summary

A blogger says Ocado's customer service replied to a calendar-file bug report with what looked like an AI-generated message, citing a sycophantic opener, em-dashes and generic phrasing. After the blogger rated the survey poorly and complained about the AI reply, a follow-up message apologised and said a real person had written it. The blogger argues that replying to customers with AI is disrespectful and that customers should insist on human responses.