Augment Code's two-engineer team uses a Feedback Triager agent to handle surging product feedback

Augment Code's two-engineer Cosmos Advisor team built a Feedback Triager agent to handle product feedback that grew to about 30 threads per week, which had consumed an estimated 90% of team time.

The agent investigates each Slack report through root-cause analysis, answers questions, routes issues to other teams, files tickets, and hands clear fixes to a PR Author agent. Humans retain prioritization and product decisions.