# United Airlines bars personal AI assistants from buying tickets for travelers

> Original title: 美联航拒绝 AI 代订机票：能查航班，不能替你下单

- Source: IThome · AI
- Published: 2026-11-12T01:39:34.000Z
- Bad Influence: https://badinfluence.news/items/o65yp2owa3gnrdv4avijsgn9q
- Original: https://www.ithome.com/1/025/879.htm

## Summary

United Airlines says it does not allow personal AI assistants to buy airline tickets on travelers' behalf, citing privacy and regulatory concerns. AI tools can still show United flights, but they cannot complete the transaction for the user. CEO Scott Kirby said at an event on Tuesday, "Frankly, I don't want to add another middleman." The Verge also reports that eBay appears to block such agents and that several large banks have imposed limits.