# Worldwide Express automates freight billing exceptions with Amazon Bedrock agents

> Original title: How Worldwide Express automated freight exceptions with Amazon Bedrock

- Source: AWS Machine Learning Blog
- Published: 2026-10-30T17:32:20.000Z
- Bad Influence: https://badinfluence.news/items/mtjow8xr2gqp1x6bttwvcczri
- Original: https://aws.amazon.com/blogs/machine-learning/how-worldwide-express-automated-freight-exceptions-with-amazon-bedrock/

## Summary

Worldwide Express, part of ShipStation Global, built a multi-agent system on Amazon Bedrock that plugs into its SpeedShip transportation management system to resolve freight billing exceptions. Six months after launch, the company reports a 75 percent reduction in active exceptions, a 4-week improvement in time-to-cash, $1M in annual savings and a one-time $10M free cash flow infusion. Three specialized agents handle invoice matching, pricing variances and accessorial charges, pulling each carrier's own billing rules before making recommendations.