Contact center automation guide explains AI tools for faster customer support

Contact center automation uses AI to handle customer support workflows with little or no human intervention, including voice, chat, and email.

Unlike traditional IVR systems, AI contact center software understands intent, retrieves customer data, and routes complex cases to human agents.

The guide cites Klarna, Rohlik, and Getmobil deployments of ElevenAgents, with Klarna offering voice support to 35 million US customers.